Effective Date: November 12, 2025
Website: www.hirahanky.com
Contact Email: info@hirahanky.com
Contact Number: +91 6363003700
At Hirahanky, we want you to be completely satisfied with your purchase. We take great care in ensuring product quality and accurate delivery. However, if something isn’t right, we’re here to help.
1. Eligibility for Returns
You can request a return or replacement under the following conditions:
- You received a damaged product.
- The product delivered was defective or not functioning as intended.
- You received the wrong item.
- You are not satisfied with your purchase for any reason.
We offer a 7-day return policy, which means you can raise a return request within 7 days of receiving your order.
2. Return Conditions
To be eligible for a return:
- The product must be unused, unwashed, and in its original packaging.
- All original tags, labels, and accessories must be intact.
- Proof of purchase (order ID, invoice, or payment confirmation) must be provided.
We reserve the right to reject returns that do not meet these conditions.
3. Return Process
To initiate a return:
- Contact us via email at info@hirahanky.com or call +91 6363003700.
- Provide your order details and reason for return.
- Our team will guide you through the next steps, including pickup or courier instructions.
Once we receive and inspect the returned item, we’ll notify you about the approval or rejection of your return.
4. Refunds
If your return is approved:
- The refund will be processed to your original payment method (via Razorpay or other payment partners).
- Refunds typically take 5–10 business days after approval, depending on your bank or payment provider.
If the product is found used, damaged after delivery, or missing parts, only partial refunds may be granted, or the refund may be declined.
5. Exchanges
If you received a damaged or wrong item, we will replace it with the correct product (subject to availability) at no extra cost. If the replacement is unavailable, a full refund will be issued.
6. Non-Returnable Items
Certain items may not be eligible for return due to hygiene, personalization, or limited edition nature. Such exceptions (if any) will be clearly mentioned on the product page.
7. Cancellations
Orders can be canceled before dispatch by contacting our customer support team. Once shipped, cancellation is not possible — you may, however, proceed with a return after delivery under the terms above.
8. Contact Us
If you have any questions about our Return & Refund Policy, please reach out to us:Email: info@hirahanky.com
Phone: +91 6363003700